Privacy & Legal Statement
Unity Living Australia Pty Ltd ("Unity Living", "we", "our", or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect personal information including, but not limited to:
Your name
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Email address
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Phone number
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Payment and billing information
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Information relating to support needs, services requested, referrals, enquiries, and communications with us
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Information provided by family members, representatives, support coordinators, health professionals, or other authorised referrers
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IP address and device information when you use our website
We only collect personal information where it is reasonably necessary for our functions, activities, and the delivery of our services.
How We Use Your Information
Your information may be used to:
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Provide and coordinate support services
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Respond to enquiries, referrals, feedback, complaints, and support requests
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Communicate with you regarding services, appointments, and support-related matters
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Process payments and manage accounts
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Improve our website, systems, and services
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Send marketing communications where you have chosen to receive them
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Meet our legal, regulatory, and compliance obligations
Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information:
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To third-party service providers who assist us in operating our business and delivering services
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To secure software platforms used for communication, scheduling, service delivery, documentation, and care management
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Where required or authorised by law
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In response to lawful requests from government agencies, regulators, or other authorised bodies
Where we disclose information to third parties, we take reasonable steps to ensure they handle personal information appropriately and in accordance with applicable privacy requirements.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically using secure systems and software platforms that support the delivery and administration of our services.
Access and Correction
You may request access to, or correction of, your personal information by contacting us.
We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.
Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us.
We will investigate and respond to your complaint as promptly as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Legal Disclaimer
The information provided on this website is intended for general informational purposes only and should not be relied upon as legal, financial, medical, or professional advice.
While we make reasonable efforts to ensure information is accurate and up to date, Unity Living makes no guarantees regarding the completeness, accuracy, or reliability of information published on this website.
We reserve the right to update or amend this Privacy & Legal Policy at any time. Continued use of this website constitutes acceptance of any updates or changes.
Contact Us
If you have any questions, concerns, requests, or privacy-related enquiries, please contact us:
Unity Living Australia Pty Ltd
ABN 81 684 521 426
EMAIL: hello@unityliving.com.au
PHONE: 1300 312 733
Last Updated: June 2026